Question 1

What is your communication style?

SDC Nutrition · Accepted Answer

We have various communication styles: email, text, phone calls, or any other preferred method.

Question 2

What is the normal shelf life for products?

SDC Nutrition · Accepted Answer

Typical expiration is 2 years from manufacturing date.

Question 3

What forms of payment are accepted?

SDC Nutrition · Accepted Answer

Our preferred method of payment is ACH or wire however we will accept checks and we can also accept credit cards for payments under $10k.

Question 4

My product was damaged during shipping. Will you replace the product?

SDC Nutrition · Accepted Answer

If we shipped your products via an SDC approved carrier, we would need pictures along with a copy of the notated BOL to recover the costs of the damages from the carrier in which case we will work with the carrier to resolve the situation immediately!

Question 5

How long have you been in business?

SDC Nutrition · Accepted Answer

SDC has been contract manufacturing for 7 years.

Question 6

Do you operate on ERP (Enterprise Resource Planning) system?

SDC Nutrition · Accepted Answer

Yes, we do.

Question 7

Are you willing to give references to customers you’ve been in business with?

SDC Nutrition · Accepted Answer

Yes, absolutely. Just ask us!

Question 8

What types of ingredients do you offer? Is there a list to look at?

SDC Nutrition · Accepted Answer

No – we rotate inventory on over 1000 unique ingredients. And we’re 100% turnkey, so anything we don’t currently purchase we will source on the customer’s behalf.

Question 9

What type of packaging do you work with?

SDC Nutrition · Accepted Answer

For powder products, we with bottles as small as 5oz all they way up to bulk 25lb bags.

Question 10

What is your deposit requirement when placing an order?

SDC Nutrition · Accepted Answer

We require a 50% deposit which helps secure the raw material and components for your order.

Question 11

What is the research & development cost rates? (How much for samples?)

SDC Nutrition · Accepted Answer

$500 product development fee is typical, but it is applied as a credit to your account and will be applied to your first SDC invoice.

Question 12

What is the MOQ (Minimum Order Quantity) & Cost?

SDC Nutrition · Accepted Answer

This is applicable to a planned order:

Capsules: 240,000 capsules

Powders: Most products – 1500 units

Heavier units (5 lbs +) – 500 to 700 depending on the product

Question 13

Is there an extra charge for a custom formulation?

SDC Nutrition · Accepted Answer

No, the setup process is the same whether you are interested in one of our branded formulations or if you’d like to customize your own formula.

Question 14

Is there a manufacturing setup fee in addition to the prices we have received?

SDC Nutrition · Accepted Answer

Depending on the raw materials needed for your project, there may be an R&D fee for samples.

Question 15

I’m importing my products into another country. Can you help me with documentation?

SDC Nutrition · Accepted Answer

Yes, our Quality Department works with our customer daily to provide the needed documentation to register internationally.

Question 16

How long will it take to make my products?

SDC Nutrition · Accepted Answer

Our lead times for new products are 6-8 weeks and for recurring orders, you can expect 4-6 week lead times. The reason the first order takes longer is usually due to longer lead times from suppliers for new labels, ingredients, packaging etc.

Question 17

How do you formulate flavors?

SDC Nutrition · Accepted Answer

Our Vice President of Custom Formulations, Dan, has experience with formulations and can help you create your custom formulation.

Question 18

Do I need a formulation already to get started with you?

SDC Nutrition · Accepted Answer

No, our Contract Manufacturing department has over 30 years of experience formulating products.

Question 19

Are you willing to hold ingredients for us if we buy them?

SDC Nutrition · Accepted Answer

Yes, we are even willing to hold ingredients in our facility for you if you buy them.

Question 20

Are there any contract requirements?

SDC Nutrition · Accepted Answer

No, we do not have any contract requirements.

Question 21

Would you be willing to allow us to tour the facility?

SDC Nutrition · Accepted Answer

Yes, in fact, we encourage it. We are very open and transparent with everything in our facility. We want you to be comfortable with where your products will be produced. Our CEO, Sean Marszelak, often says: "If your supplement manufacture won't let you tour the facility, something is wrong."

Question 22

What are your R&D capabilities?

SDC Nutrition · Accepted Answer

We flavor all of our powder formulas in house which allows for much more flexibility in flavors used and a much shorter lead time for samples.

Question 23

Do you provide COA’s (Certificate of Analysis)?

SDC Nutrition · Accepted Answer

Yes, we can provide COA’s with every production run.

Question 24

Do you have experience with California prop 65?

SDC Nutrition · Accepted Answer

Absolutely. Our team collaborated and wrote the following article: "The Fact on Proposition 65 and Heavy Metals in Supplements" that goes into more detail on Prop 65.

Question 25

Are you GMP Certified?

SDC Nutrition · Accepted Answer

Yes, we are cGMP certified through the NSF

Question 26

Are you a broker or a true manufacturing plant?

SDC Nutrition · Accepted Answer

All products that SDC produces are proudly made in our 60,000 sq. ft. facility located in Pittsburgh PA

Frequently Asked Questions

General Questions